Get in Touch With Us
Got a question about one of the new online casinos we cover, spotted something that needs updating, or just want to tell us how a review landed for you? This page is the quickest way to reach the Best Casinos Canada team directly.
The Best Way to Reach Us
Email is how we handle every enquiry, and it lets us route your message to whoever on the team is best placed to answer it. Send your message to [email protected] and a real person will read it — not a bot, not a template reply. We aim to get back to you within two working days, though this can stretch slightly if we're mid-way through refreshing our reviews of new Canadian online casino brands.
A short line on what your message is about helps us move faster. If you're flagging an issue with a specific brand or bonus, tell us which one and roughly when you noticed it.
What We Can Help With
We cover a fast-moving corner of the industry — new operators, updated bonus terms, changing payment options — so reader input genuinely shapes what we publish. Common reasons people write in:
- Questions about a review or rating — if you want more detail on how a casino landed on our list, or why its editorial score sits where it does, ask us directly.
- Corrections — bonus terms, wagering requirements and payment processing times change often. If something on the site looks out of date, tell us and we'll check it.
- Suggestions for coverage — if there's a new Canadian online casino you think deserves a look, or a topic you'd like explained in more depth, we're happy to hear it.
- Partnership or media enquiries — if you represent a casino brand, software provider or payment service and want to discuss working with us, introduce yourself and outline what you have in mind.
- Concerns about gambling habits — if you or someone you know is struggling with their play, say so in your message. We'll point you toward Canadian support resources rather than leave you without an answer.
Before You Write In
A few things get answered faster if you check them first:
- Bonus terms and wagering requirements are usually listed on the operator's own site — we summarise them, but the casino itself confirms the exact fine print at the time you sign up.
- Payment methods and processing times can vary by province and by the method you choose, so if your question is about a specific deposit or withdrawal issue, it's worth checking directly with the casino's own support first.
- If you're weighing up licensing or wondering whether a site not covered here is worth considering, our page on Best Non GamStop Casinos 2026 may already answer part of that.
If none of that covers it, email us anyway — we'd rather answer twice than leave you guessing.
How We Handle Your Message
Every email is read by someone on the editorial team, not filtered through an automated system. Once we've looked into your query — whether that means double-checking a bonus term, re-verifying a payment detail, or simply drafting a reply — you'll hear back from an actual person. During busier periods, particularly when several new casino launches land at once, replies may take a little longer than our usual two-working-day target, but we do follow up on everything.
Keeping Our Reviews Honest
Best Casinos Canada exists to help Canadian players compare online casinos with clear, current information, and reader feedback is part of how we keep that accurate. If a bonus offer has changed, a payment method has been dropped, or a rating no longer reflects what you experienced when researching a brand, we want to know. Editorial ratings on this site are independent of any commercial relationship — casinos don't pay for position, and telling us where we've got something wrong doesn't cost you anything either.
Thanks for taking the time to reach out. We read everything that comes in, and we look forward to hearing what's on your mind.